Privacy policy

Last Updated: 16 October 2026

At Winix India, we are committed to providing a secure, reliable, and convenient online shopping experience while respecting and protecting the privacy of our customers. Our website offers information, features, products, and services designed to meet customer needs.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer WINIX air purifiers, replacement filters, accessories, and related services.

This Privacy Policy explains how Winix India ("we," "us," or "our") collects, uses, processes, stores, protects, and shares your personal information when you visit our website, browse our products, make a purchase, register a product for warranty support, complete a transaction, or communicate with our customer support team.

In the event of any inconsistency between our Terms of Service and this Privacy Policy regarding the handling of personal information, this Privacy Policy will govern our stated data handling practices, subject to applicable law.

We encourage you to read this Privacy Policy carefully to understand how your information is handled. By accessing or using our website and services, you acknowledge that this Privacy Policy has been made available to you. Where required by applicable law, we will obtain your consent before processing personal information.

Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you or another individual.

Depending on how you interact with our website and services, we may collect or process the following categories of personal information:

  • Contact Information: Your full name, billing address, shipping address, telephone number, mobile number, and email address.
  • Account Information: Customer account details, preferences, settings, and information associated with your account. Authentication credentials may be processed by Shopify or the applicable account service provider.
  • Transaction Information: Products viewed, added to your shopping cart or wishlist, purchased, returned, exchanged, or cancelled, along with purchase history and transaction details.
  • Payment Information: Payment method type, transaction amount, payment confirmation, billing information, and payment reference details. Sensitive payment credentials are handled by applicable payment service providers.
  • Customer Communications: Information you provide when contacting our customer support team, submitting inquiries, requesting technical assistance, or raising complaints.
  • Device Information: Device type, browser information, operating system, network connection information, IP address, and other technical identifiers.
  • Website Usage Information: Information regarding how and when you interact with our website, including pages visited, browsing activities, referral sources, and website navigation.
  • Warranty Information: Product model, serial number, purchase date, order number, warranty registration details, purchase invoice, and warranty-related communications, where applicable.

We collect and process personal information for specified purposes, including order processing, payments, product delivery, customer assistance, warranty services, website improvement, and permitted marketing activities.

Personal Information Sources

At Winix India, we may collect personal information from various sources to provide a secure, convenient, and personalized shopping experience.

Depending on how you interact with our website and services, we may obtain information through the following sources:

  • Directly from You: We collect information when you create an account, place an order, subscribe to updates, complete a contact form, register a product for warranty services, or communicate with our customer support team.
  • Automatically Through Our Website: Certain information may be collected when you browse our website or interact with our services. This may include device information, IP addresses, browsing activity, cookies, and similar tracking technologies.
  • From Our Service Providers: We may receive information from trusted third-party service providers, including Shopify, payment processors, shipping partners, website hosting platforms, and customer support services.
  • From Business Partners and Other Third Parties: Where permitted by applicable law, we may collect relevant information from authorized business partners, marketing platforms, analytics providers, and other third parties supporting our services.

We process information obtained from these sources in accordance with applicable data protection requirements.

How We Use Your Personal Information

We collect and use personal information to provide a secure, seamless, and convenient online shopping experience.

Depending on how you interact with our website, products, and services, we may process information for the following purposes:

Providing, Personalizing, and Improving Our Services

We use personal information to:

  • Process and confirm customer orders.
  • Facilitate payment transactions.
  • Arrange product shipping and delivery.
  • Manage customer accounts.
  • Handle product returns, refunds, exchanges, and cancellations.
  • Provide product recommendations where permitted.
  • Improve website functionality and navigation.
  • Maintain accurate transaction and service records.

Marketing and Advertising

Where permitted by applicable law and subject to any required consent, we may use your personal information to share product announcements, promotional offers, discounts, newsletters, and marketing communications.

We may also use relevant browsing and purchase information to understand marketing performance and, where permitted, deliver personalized advertising.

Customers can withdraw applicable marketing permissions or unsubscribe from promotional communications at any time.

Security and Fraud Prevention

We may process personal information to verify customer accounts, secure online transactions, prevent unauthorized access, and identify potentially fraudulent, illegal, or suspicious activities.

These measures help us maintain a safe and reliable shopping environment.

Customer Communication and Support

We use your contact information to respond to inquiries, provide order updates, assist with shipping and delivery concerns, manage complaints, and offer after-sales support.

This may include responding to questions about WINIX air purifiers, replacement filters, product operation, warranties, and technical support requirements.

Legal and Regulatory Compliance

We may collect, retain, use, or disclose personal information when necessary to comply with applicable laws, respond to valid legal requests, maintain legally required business records, resolve disputes, and protect our legal rights.

Product Warranty Registration and Customer Information

At Winix India, we provide warranty support for eligible WINIX Air Purifiers purchased through our official website.

Customers who purchase eligible WINIX Air Purifiers directly from https://winixindia.in/ may qualify for a 2 + 1 Year Warranty (Total 3 Years), comprising a 2-year standard warranty and an additional 1-year extended warranty, subject to applicable product warranty terms and conditions.

Information Collected for Warranty Registration

To verify product purchases, confirm warranty eligibility, complete registration where required, and provide warranty-related assistance, we may collect:

  • Customer full name
  • Registered mobile number
  • Email address
  • Product name and model number
  • Product serial number, where applicable
  • Date of purchase
  • Order number
  • Purchase invoice or proof of purchase
  • Warranty registration details
  • Description of product-related issues
  • Service and warranty claim history
  • How Warranty Information Is Used

We may use warranty-related personal information to:

  • Verify purchases made through the official Winix India website.
  • Confirm eligibility for standard and extended warranty coverage.
  • Maintain warranty registration records.
  • Process warranty claims and service requests.
  • Provide product troubleshooting and technical assistance.
  • Coordinate eligible repairs or replacements.
  • Communicate product safety and service information.
  • Maintain records required for warranty administration.

Where necessary, relevant information may be shared with authorized warranty or service partners for the purpose of providing warranty-related services.

Warranty information will be retained for as long as reasonably necessary to administer warranty coverage, manage customer support requests, resolve disputes, and comply with applicable legal obligations.

Important: The 2 + 1 Year Warranty is subject to the eligibility criteria and terms applicable to the purchased product. This Privacy Policy explains how warranty-related customer information is handled and does not replace the applicable Product Warranty or Returns, Refunds, Cancellations and Exchange Policy.

For warranty-related assistance, customers may contact info@winixindia.in.

How We Disclose Personal Information

We may share personal information with trusted third parties when necessary to provide our services, process transactions, support business operations, and comply with applicable legal requirements.

Personal information may be shared under the following circumstances:

Shopify and Service Providers

We may share information with Shopify and authorized third-party providers supporting:

  • Website hosting and e-commerce operations
  • Payment processing
  • IT management and technical services
  • Website analytics
  • Customer support
  • Order fulfilment and shipping
  • Warranty registration and service administration

Business and Marketing Partners

Where permitted by applicable law and subject to any required consent, we may share relevant information with authorized marketing and advertising partners to promote products, measure campaign performance, and deliver relevant advertisements.

Depending on applicable laws, customers may have rights to manage or restrict certain advertising-related data processing activities.

With Your Consent or at Your Request

We may disclose personal information to third parties when you request, authorize, or consent to such sharing, including when necessary to facilitate transactions or provide requested services.

Affiliated Companies and Business Entities

Where applicable, relevant information may be shared with affiliated companies or entities within our corporate group for operational support, customer service, and business administration, subject to applicable privacy requirements.

Legal Obligations and Business Transactions

We may disclose personal information when required by applicable law, government authorities, court orders, or valid legal proceedings.

Information may also be shared in connection with mergers, acquisitions, restructuring, or other business transactions where legally permitted.

We take reasonable steps to ensure that personal information shared with authorized third parties is handled responsibly and protected through appropriate security and confidentiality measures.

Relationship with Shopify

Our online store is hosted and powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

Shopify may collect and process certain personal information when customers visit, browse, or make purchases through our website.

This information may be used to support:

  • Order processing
  • Payment transactions
  • Website functionality
  • Customer account services
  • Website security
  • E-commerce operations
  • Shopping experience improvements

Information submitted through our website may be processed by Shopify and authorized service providers, including providers located outside the customer's country of residence.

Where enabled, Shopify's enhanced services may use information from customer interactions with our store, other Shopify merchants, and Shopify's platform to support personalized shopping experiences, analytics, advertising, and related improvements.

For certain services, Shopify may independently determine how personal information is processed and be responsible for handling applicable privacy requests associated with that processing.

To learn more about Shopify's privacy practices, please visit:

Shopify Consumer Privacy Policy: https://www.shopify.com/legal/privacy/consumers

Shopify Privacy Portal: https://privacy.shopify.com/en

Depending on your location and applicable laws, you may use Shopify's Privacy Portal to manage certain privacy preferences or exercise available rights.

Payment Information and Transaction Security

Winix India uses third-party payment service providers to facilitate transactions through its official website.

When customers complete a purchase, payment-related information may be processed by the applicable payment provider.

Depending on the selected payment method, this information may include:

  • Transaction reference number
  • Payment method type
  • Transaction amount
  • Billing information
  • Payment confirmation
  • Payment status

Sensitive payment credentials, such as complete payment card numbers, CVV codes, and authentication information, are handled by the applicable payment service providers according to their security practices.

We take reasonable steps to protect transaction information and use appropriate safeguards to reduce the risk of unauthorized access or misuse.

However, no method of electronic transmission or online data storage can be guaranteed to be completely secure.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to provide essential functionality, improve website performance, understand customer interactions, and support marketing activities where permitted.

Cookies are small files that may be stored on your device when you visit a website.

Essential Cookies

Essential cookies help support necessary website functions, including:

  • Shopping cart functionality
  • Checkout processes
  • Customer account sessions
  • Website security
  • Basic website navigation

Functional Cookies

Functional cookies may help remember customer preferences, maintain selected settings, and improve website usability.

Analytics Cookies

Analytics cookies may be used to understand:

  • Website traffic
  • Visitor interactions
  • Popular pages and products
  • Website performance
  • Customer navigation patterns

This information helps us identify opportunities to improve our website and shopping experience.

Marketing and Advertising Cookies

Where enabled and legally permitted, marketing cookies may support advertising performance measurement, campaign analysis, and the delivery of more relevant advertisements.

Managing Cookie Preferences

Customers may manage cookies through browser settings and, where available, the cookie preference controls on our website.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

Disabling certain cookies may affect website functionality and the availability of some features.

Third-Party Websites and Links

Our website may contain links to external websites, social media platforms, payment services, or other third-party resources that are not operated or controlled by Winix India.

When customers access these external websites, the respective third party's privacy policy, terms of service, and security practices may apply.

We encourage customers to review these policies before sharing personal information.

Winix India does not control the privacy or security practices of independent third-party websites.

Information shared publicly through social media platforms, comments, or product reviews may be visible to other users and processed according to the relevant platform's privacy practices.

The inclusion of external links does not necessarily indicate our endorsement of third-party content or services.

Children's Data

Our website and services are primarily intended for adults purchasing air purifiers, replacement filters, and related products.

We do not knowingly seek to collect or process children's personal information without any authorization required by applicable law.

Where personal information relating to individuals under the age of 18 is collected or processed, we will comply with applicable requirements concerning parental or lawful guardian consent and children's data protection.

If you are a parent or legal guardian and believe that a child has provided personal information through our website without the necessary authorization, please contact us using the details provided below.

We will review such requests and take appropriate action, including deleting information where required by applicable law.

We do not knowingly use children's personal information for targeted advertising or behavioral monitoring where prohibited by law.

Security and Retention of Your Information

Winix India takes reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Our website operates through Shopify, which provides security features designed to support secure online transactions and protect customer information.

Additional security measures may include:

  • Access controls for customer information
  • Secure website connections
  • Use of reputable service providers
  • Appropriate customer data handling procedures
  • Restricted access to sensitive business information
  • Security monitoring and fraud prevention measures

However, no method of electronic transmission or data storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

Customers are encouraged to protect their login credentials and avoid sharing sensitive personal or financial information through unsecured communication channels.

Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including:

  • Processing orders and managing customer accounts.
  • Providing customer support and warranty services.
  • Maintaining transaction and purchase records.
  • Complying with applicable legal and regulatory obligations.
  • Resolving disputes.
  • Preventing fraudulent activities.
  • Maintaining appropriate business records.

Information relating to warranty registration and claims may be retained for the applicable warranty period and any additional period reasonably necessary for service administration, legal compliance, or dispute resolution.

When personal information is no longer required, we take appropriate steps to securely delete or anonymize it, unless continued retention is required or permitted by applicable law.

Your Rights and Choices

Depending on your location and applicable data protection laws, you may have certain rights regarding the personal information we collect, use, and process.

These rights may include:

Right to Access Information

You may request information about personal data we maintain or process about you, subject to applicable legal requirements.

Right to Correction

You may request that we correct, update, or complete inaccurate, outdated, or incomplete personal information.

Right to Deletion

You may request deletion of your personal information where permitted by applicable law, subject to legal, contractual, or regulatory retention requirements.

Right to Withdraw Consent

Where personal information is processed based on consent, you may withdraw that consent through available website controls or by contacting us.

Withdrawal of consent will not affect processing that was lawful before withdrawal.

Right to Data Portability

Where applicable law provides this right, you may request a copy of certain personal information or ask that it be transferred to another service provider, subject to applicable conditions.

Managing Marketing Preferences

Customers may opt out of promotional communications by using the unsubscribe link in marketing emails or contacting our customer support team.

However, customers may continue receiving essential communications regarding orders, payments, deliveries, product safety, and warranty services.

Right to Raise Complaints

Customers may contact Winix India regarding concerns about how their personal information is collected, processed, shared, or protected.

Where provided by applicable law, customers may also exercise additional rights, including the right to nominate another individual to exercise certain rights on their behalf.

To exercise your privacy rights, please contact us using the details in the Contact section.

We may request identity verification before processing certain requests to prevent unauthorized access or disclosure.

We will review and respond to privacy-related requests within the timelines required by applicable law.

For information concerning personal data processed independently by Shopify, please visit:

https://privacy.shopify.com/en

Marketing Preferences and Communications

Winix India may communicate with customers regarding product updates, offers, promotions, and related information where permitted by law and subject to required consent.

Marketing communications may be delivered through email, SMS, or other supported channels.

Customers may unsubscribe from promotional communications by:

  • Using the unsubscribe link provided in marketing emails.
  • Contacting our customer support team.
  • Withdrawing applicable consent through available communication preference controls.

Requests to unsubscribe from marketing communications will be processed in accordance with applicable laws.

Customers may continue receiving important transactional or service communications, including order confirmations, shipping updates, warranty notifications, and product safety information.

Complaints and Grievance Redressal

If you have concerns or complaints regarding how Winix India collects, uses, processes, stores, shares, or protects your personal information, please contact us using the details provided in the Contact section.

Privacy-related complaints may concern:

  • Unauthorized use of personal information
  • Inaccurate customer information
  • Requests for access, correction, or deletion
  • Marketing communication preferences
  • Warranty registration information
  • Concerns about personal data security
  • Other privacy-related matters

To assist us in reviewing your complaint, please provide a clear description of your concern and relevant information.

We may request additional details to verify your identity where necessary.

We are committed to reviewing and addressing privacy-related complaints fairly, transparently, and within the timelines required by applicable law.

Depending on your location and applicable data protection laws, you may also have the right to appeal our response or submit a complaint to the relevant data protection authority.

International Transfers

Your personal information may be transferred, stored, or processed outside India or your country of residence when necessary to operate our website, process transactions, or provide customer services.

As our online store is powered by Shopify, certain information may be processed by Shopify or its authorized service providers in countries where they operate.

Where international transfers occur, we take appropriate steps to comply with applicable data protection laws and relevant restrictions on cross-border data transfers.

For individuals located in the European Economic Area (EEA) or the United Kingdom (UK), where applicable, international transfers may be supported by recognized legal safeguards, including Standard Contractual Clauses or other approved transfer mechanisms.

We seek to ensure that personal information transferred internationally is handled with appropriate privacy and security protections.

Changes to This Privacy Policy

Winix India may update this Privacy Policy periodically to reflect changes in business operations, website functionality, privacy practices, technology, or applicable legal and regulatory requirements.

Whenever changes are made, the revised Privacy Policy will be published on this page along with an updated Last Updated date.

Where required by applicable law, we may also provide additional notice or request consent for significant changes affecting how personal information is processed.

We encourage customers to review this Privacy Policy periodically to stay informed about how their personal information is collected, used, and protected.

Contact Information

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or how your personal information is collected, used, shared, or protected, please contact us using the details below.

Winix India

Website: https://winixindia.in/

Email: info@winixindia.in

Phone: +91 88852 41706

Office Address:
Sha Maknaji Veerchand
Shop No. 4, Survey No. 657
Gangadham Road, Opposite Padmavati Fan
Pune, Maharashtra – 411037, India

For privacy-related inquiries or complaints, please email us with the subject line "Privacy Inquiry – Winix India".

We are committed to handling customer information responsibly, maintaining transparency in our privacy practices, and responding to customer concerns in accordance with applicable data protection laws.