Terms of service

Last Updated: 15 October 2026

Welcome to Winix India!

The terms "we", "us", "our", and "Winix India" refer to Winix India, the business operating this online store and website.

Winix India provides air purifiers, replacement filters, accessories, and related products through its official website, https://winixindia.in/.

Our store is powered by Shopify, which enables us to offer products, information, content, features, tools, and online shopping services (collectively referred to as the "Services").

These Terms of Service ("Terms") explain your rights and responsibilities when accessing our website, browsing our products, creating an account, or making a purchase.

By accessing or using our Services, you agree to these Terms of Service and our Privacy Policy.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should discontinue using the Services.

Nothing in these Terms excludes or limits any statutory consumer rights provided under applicable Indian laws.

ACCESS AND ACCOUNT

By accessing or using the Winix India website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law or are accessing the Services with appropriate parental or legal guardian supervision.

To create an account, browse products, or place an order, you may be required to provide information such as:

• Full name and contact information.
• Email address and mobile number.
• Billing and shipping addresses.
• Payment information.
• Other information necessary to process your order.

You agree to provide accurate, complete, and current information.

You are responsible for maintaining the confidentiality of your account credentials and taking reasonable precautions against unauthorised access.

You must not transfer, sell, or provide unauthorised access to your account.

Winix India reserves the right to restrict or suspend accounts involved in fraudulent, unlawful, or unauthorised activities, subject to applicable legal requirements.

OUR PRODUCTS AND SERVICES

Winix India offers air purifiers, replacement filters, accessories, and related products intended to support cleaner indoor air.

We make reasonable efforts to provide accurate product information, including:

• Product names and model numbers.
• Technical specifications.
• Filtration technology and product features.
• Room coverage and performance information.
• Product images and demonstration videos.
• Pricing, availability, and warranty information.

Product appearance, colour, and finish may vary slightly from the images displayed on our website due to lighting, photography, or device screen settings.

Air purifier performance may vary depending on room size, indoor air quality, placement, maintenance, environmental conditions, and operating settings.

We reserve the right to update product descriptions, pricing, specifications, and availability where legally permitted.

Any changes will not unlawfully affect existing confirmed orders or customers' statutory rights.

ORDERS AND PURCHASES

By placing an order through our website, you make an offer to purchase the selected products at the displayed price and applicable charges.

After placing an order, you may receive an order confirmation by email, SMS, or another available communication method.

An automated confirmation acknowledges receipt of your order and does not necessarily constitute final acceptance unless expressly stated.

Winix India reserves the right to review, accept, or decline orders for legitimate reasons, including:

• Product unavailability.
• Payment verification failure.
• Incorrect or incomplete delivery information.
• Suspected fraudulent transactions.
• Material pricing or listing errors.
• Legal or logistical restrictions.

If an order is cancelled by Winix India after payment has been collected, any refund due will be processed in accordance with applicable law.

Returns and Exchanges

Winix India offers a 7-day return policy for eligible products.

Customers may submit voluntary return requests within 7 calendar days of receiving their order.

To request a return, customers should contact our support team and provide:

1. Order number and contact details.
2. A valid purchase invoice.
3. A clear video showing the product's condition.
4. The reason for requesting the return.
5. Supporting photographs, where applicable.

If the invoice or product video cannot be provided, our customer support team may assist with alternative verification. Statutory consumer rights will not be denied solely because a particular form of evidence is unavailable.

For complete terms and conditions, please refer to our Return and Refund Policy.

The 7-day voluntary return period does not restrict statutory rights relating to defective, damaged, incorrect, or misdescribed products.

PRICES, TAXES AND BILLING

All prices displayed on the Winix India website are in Indian Rupees (INR) unless otherwise specified.

Applicable taxes, shipping fees, and other charges will be displayed or disclosed as required by law before the customer completes the purchase.

The final payable amount will be shown during checkout.

Winix India may revise product prices, discounts, or promotional offers without prior notice.

However, price changes will not ordinarily affect previously accepted orders, except where corrections or cancellations are legally permitted.

Customers must provide accurate billing and payment information.

Payment methods available at checkout may include supported credit cards, debit cards, UPI, net banking, or other authorised options.

Transactions may be processed through third-party payment service providers operating under their respective terms and security requirements.

Promotional discounts, coupon codes, and special offers may be subject to additional conditions communicated at the time of the offer.

SHIPPING AND DELIVERY

Winix India aims to process and deliver orders within the estimated delivery periods communicated through our website or order notifications.

Delivery timelines may vary depending on:

• Customer location and serviceability.
• Product availability.
• Order processing requirements.
• Courier and logistics operations.
• Public holidays.
• Weather conditions or unexpected circumstances.

Delivery timelines are estimates unless a specific delivery date has been expressly agreed or guaranteed.

Customers are responsible for providing accurate shipping information.

If a shipment is delayed, lost, damaged in transit, or delivered incorrectly, please contact info@winixindia.in.

Our customer support team will assist in investigating delivery-related issues and arranging an appropriate resolution.

Any applicable return, refund, or replacement rights will be handled in accordance with Indian consumer protection laws.

Nothing in this section removes statutory rights concerning non-delivery, defective products, or failures to meet agreed delivery obligations.

INTELLECTUAL PROPERTY RIGHTS

All content available on the Winix India website, including product images, videos, descriptions, logos, trademarks, graphics, written materials, and website designs, is owned by or licensed to Winix India, its affiliates, or the respective intellectual property owners.

Such content is protected by applicable Indian and international intellectual property laws.

Customers may access and use the website for lawful personal purposes.

Without appropriate permission, users must not:

• Reproduce protected content for unauthorised commercial use.
• Modify or distribute proprietary materials.
• Misuse Winix trademarks or logos.
• Republish protected images or videos without authorisation.
• Misrepresent any relationship or affiliation with Winix India.
• Infringe the intellectual property rights of Winix India, Shopify, or third parties.

All rights not expressly granted remain with the relevant owners.

OPTIONAL TOOLS AND THIRD-PARTY SERVICES

Our website may provide access to tools, integrations, and services operated by third parties.

These may include payment gateways, shipping services, order tracking tools, customer support services, and other applications.

Such services may be governed by the relevant third party's terms and privacy policies.

Winix India does not control every aspect of third-party services and cannot guarantee uninterrupted availability.

Customers should review the relevant third-party terms before using these services.

Nothing in this section excludes responsibilities imposed on Winix India by applicable law.

THIRD-PARTY LINKS

Our website may contain links to websites or online services operated by independent third parties.

These links may be provided for convenience, information, or additional services.

Winix India does not necessarily control or endorse the content, products, security, or privacy practices of such websites.

We recommend reviewing the privacy policies and terms of service of external websites before using them.

Winix India is not responsible for independent third-party activities except where liability arises under applicable law.

RELATIONSHIP WITH SHOPIFY

Winix India's online store is powered by Shopify, which provides the e-commerce platform and related technology used to operate our website.

Purchases made through our store are transactions directly between customers and Winix India.

Shopify is not the seller of the products offered through our store and is not responsible for fulfilling our orders, providing product warranties, or handling our product-specific customer service obligations.

To the extent permitted by applicable law, Shopify and its affiliates are not liable for claims arising solely from sales transactions between Winix India and its customers.

Nothing in this section excludes liabilities that cannot legally be excluded.

PRIVACY POLICY

Winix India respects customer privacy and is committed to handling personal information responsibly and in accordance with applicable data protection laws.

We may collect and process customer information for purposes including:

• Managing customer accounts.
• Processing orders and payments.
• Arranging product deliveries.
• Providing customer support.
• Processing returns, exchanges, and refunds.
• Handling warranty claims.
• Preventing fraudulent transactions.
• Improving website functionality.
• Sending promotional communications where legally permitted.

Our website is hosted by Shopify, which may process customer information to enable and improve the Services.

Personal information may also be shared with authorised service providers where necessary for legitimate business operations and permitted by law.

For further details, please review our Privacy Policy.

Shopify's applicable privacy information is available at https://www.shopify.com/legal/privacy/app-users.

CUSTOMER FEEDBACK AND REVIEWS

Customers may submit reviews, comments, ratings, suggestions, or other feedback about Winix India products and services.

By submitting feedback, you confirm that:

• The information reflects your genuine experience or opinion.
• You have the necessary rights to submit the content.
• The feedback is not intentionally false or misleading.
• The content does not violate applicable laws or third-party rights.
• Any material incentive received for the review has been appropriately disclosed.

By submitting feedback for publication, customers grant Winix India a non-exclusive, royalty-free licence to use, reproduce, and display such feedback for legitimate business purposes, subject to applicable privacy and consumer protection requirements.

Winix India may moderate or remove content containing spam, unlawful material, unauthorised personal information, or content that violates these Terms.

ERRORS, INACCURACIES AND OMISSIONS

We make reasonable efforts to ensure that the information provided on our website is accurate and updated.

However, occasional errors may occur in:

• Product descriptions.
• Technical specifications.
• Pricing information.
• Promotional offers.
• Product availability.
• Delivery estimates.
• Shipping charges.

Winix India reserves the right to correct errors and update information where necessary.

If an error affects an existing order, we will communicate with the customer and address the matter in accordance with applicable laws.

Nothing in this section permits misleading advertisements, unfair trade practices, or unlawful cancellation of customer orders.

PROHIBITED USES

Customers and visitors must use the Winix India website only for lawful purposes.

The following activities are prohibited:

• Engaging in fraudulent transactions.
• Providing intentionally misleading information.
• Attempting unauthorised access to website systems.
• Uploading viruses or malicious software.
• Interfering with website performance or security.
• Impersonating another person or organisation.
• Misusing copyrighted content or trademarks.
• Sending unsolicited spam or promotional messages.
• Collecting personal information without authorisation.
• Conducting activities that violate applicable laws.

Winix India may restrict access or suspend accounts involved in prohibited activities, subject to applicable legal requirements.

AUTOMATED ACCESS AND SOFTWARE AGENTS

Automated tools, bots, scripts, and software agents accessing the Winix India website must comply with applicable law and website security requirements.

Automated systems must not:

• Bypass authentication or security restrictions.
• Access restricted areas without permission.
• Disrupt website functionality.
• Collect personal information unlawfully.
• Misrepresent their identity to circumvent access controls.
• Conduct fraudulent transactions.

Winix India may implement reasonable technical measures to protect the website and customer information.

TERMINATION OF ACCESS

Winix India reserves the right to restrict, suspend, or terminate access to its Services where legitimate grounds exist.

Such grounds may include:

• Fraudulent transactions.
• Serious violations of these Terms.
• Unauthorised website access.
• Security threats.
• Applicable legal requirements.

Where appropriate and practicable, customers may be notified of the reason for suspension or termination.

Termination of website access does not remove existing refund rights, applicable warranty obligations, or other statutory protections.

DISCLAIMER OF WARRANTIES

Winix India makes reasonable efforts to maintain the accuracy, functionality, security, and availability of its website.

However, continuous and uninterrupted website access cannot be guaranteed.

Temporary interruptions may occur due to maintenance, technical issues, system updates, or events beyond reasonable control.

Product warranty coverage, where applicable, is governed by the warranty terms supplied with the product or disclosed at purchase.

Nothing in these Terms excludes:

• Applicable product warranty obligations.
• Statutory consumer protections.
• Rights relating to defective products.
• Liability for misleading product descriptions.
• Any liability that cannot legally be excluded under Indian law.

LIMITATION OF LIABILITY

To the extent permitted by applicable law, Winix India shall not be responsible for losses arising solely from circumstances beyond its reasonable control or from unauthorised third-party activities where Winix India has fulfilled its legal obligations.

Nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation.
• Defective products where liability arises under applicable law.
• Unfair trade practices.
• Violation of statutory consumer rights.
• Any liability that cannot legally be excluded.

All limitations of liability are subject to applicable Indian laws.

INDEMNIFICATION

To the extent permitted by applicable law, users may be responsible for losses or claims resulting from their unlawful use of the Services, intentional misuse of website systems, or infringement of third-party rights.

Winix India reserves the right to pursue appropriate legal remedies in such circumstances.

This provision does not impose liability contrary to applicable consumer protection laws or restrict non-waivable consumer rights.

SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent authority, the provision will be limited or removed to the extent required by law.

The remaining provisions will continue to remain valid and enforceable where legally permissible.

WAIVER AND ENTIRE AGREEMENT

Failure by Winix India to enforce any provision of these Terms does not constitute a permanent waiver of that provision.

These Terms of Service, together with our published policies and applicable product-specific terms, govern the use of our website and purchases made through it.

Nothing in this section overrides mandatory consumer rights or legally binding representations.

ASSIGNMENT

Customers may not transfer their contractual rights or obligations under these Terms without prior approval where such approval is legally required.

Winix India may transfer or assign its contractual rights or obligations in connection with legitimate business restructuring or transfer, subject to applicable law.

Such transfers must not unlawfully reduce or remove customer rights.

GOVERNING LAW AND JURISDICTION

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Disputes relating to the website, products, purchases, or Services shall be subject to the jurisdiction of competent Indian courts or authorities as determined under applicable law.

Nothing in these Terms restricts customers from seeking remedies through the appropriate Consumer Disputes Redressal Commission or other legally authorised forum.

CHANGES TO TERMS OF SERVICE

Winix India reserves the right to update or modify these Terms from time to time to reflect changes in:

• Applicable laws and regulations.
• Business operations.
• Product offerings.
• Website features and functionality.
• Customer service procedures.
• Security requirements.

The latest version of these Terms will be available at:

https://winixindia.in/policies/terms-of-service

Where required by applicable law, customers will be notified of material changes.

Changes will not retrospectively remove statutory consumer rights or unlawfully affect previously accepted orders.

CONTACT INFORMATION

For any questions, complaints, or assistance concerning these Terms of Service, please contact:

Registered Legal Business Name: Winix India

Website: https://winixindia.in/

Customer Support Email: info@winixindia.in

Phone: +91 88852 41706

Business Address:

Sha Maknaji Veerchand,
Shop No. 4, Sr. 657, Gangadham Road,
Opposite Padmavati Fan,
Pune, Maharashtra – 411037, India.

Consumer complaints will be acknowledged within 48 hours of receipt and redressed within one month, in accordance with applicable Indian e-commerce consumer protection requirements.

Customers retain the right to seek remedies from competent consumer protection authorities and other legally authorised forums.

We are committed to providing high-quality air purification products, transparent shopping experiences, and reliable customer support.