Returns, Refunds, Cancellations and Exchange Policy
Last Updated: 15 October 2026
At Winix India, customer satisfaction is our priority. We are committed to providing high-quality air purifiers, replacement filters, and accessories that help maintain cleaner and healthier indoor environments.
We understand that there may be situations where customers need to return, exchange, cancel, or request a refund for a product. This policy explains the eligibility requirements, procedures, and conditions applicable to purchases made through our official website, https://winixindia.in/.
Please read the following terms carefully before placing an order.
1. Return Policy
At Winix India, we offer a 7-day return policy, allowing customers to request a return within 7 calendar days from the date of delivery, subject to the eligibility conditions below.
To qualify for a voluntary return:
- The return request must be submitted within 7 calendar days of receiving the product.
- The product must be in its original condition, unused, and free from damage caused by improper handling.
- The product must include all original accessories, manuals, components, and packaging.
- A valid purchase invoice or order confirmation must be provided.
- The product must meet the applicable return eligibility requirements.
Products damaged due to misuse, improper installation, accidental damage, or unauthorised modifications may not qualify for a voluntary return.
If the product is damaged, defective, incorrect, or not as described, your rights under applicable Indian consumer protection laws will continue to apply, regardless of the standard 7-day voluntary return period.
For return-related assistance, please contact info@winixindia.in.
2. How to Request a Return
To initiate a return, please contact our customer support team within 7 calendar days of receiving your order, except where additional rights apply under applicable law.
Email: info@winixindia.in
Website: https://winixindia.in/
When submitting your return request, please provide the following information:
- Full Name and Contact Details: Your name, registered email address, and phone number.
- Order Details: Your order number and purchase date.
- Product Information: The product name and model number.
- Reason for Return: A brief explanation of why you wish to return the product.
- Supporting Evidence: Relevant photographs or videos if the product is damaged, defective, or incorrect.
Once your request is received, our customer support team will review the details and confirm your return eligibility.
If approved, we will provide instructions on how and where to return your product.
Important: Please do not send products back without contacting our customer support team first. Returns must comply with our 7-day return policy, except where additional rights apply under Indian consumer protection laws.
3. Damaged, Defective, or Incorrect Products
We recommend inspecting your order immediately upon delivery.
If you receive a damaged, defective, incomplete, or incorrect product, please contact our customer support team as soon as possible.
To help us resolve your concern, please provide:
- Your order number and purchase details.
- The product name and model number.
- A description of the problem.
- Clear photographs or videos showing the issue, where available.
After reviewing your request, our team will assist you with an appropriate resolution, which may include:
- Technical support or troubleshooting.
- Repair of the defective product.
- Replacement of the affected product or component.
- Exchange for the correct product.
- A refund, where applicable.
Resolutions will depend on the nature of the issue, applicable warranty conditions, and consumer protection laws.
Where a return is required because the product is defective, damaged on delivery, incorrect, or misdescribed, return shipping costs will be handled in accordance with applicable law.
4. Exceptions and Non-Returnable Items
Certain products may be subject to return restrictions based on their condition, nature, or hygiene requirements.
For voluntary returns, restrictions may apply to:
- Used Air Purifiers: Products that have been used or damaged beyond the conditions permitted under the applicable return policy.
- Replacement Filters: Air purifier filters that have been opened, installed, or used, where a hygiene-related restriction was disclosed at the time of purchase.
- Damaged Products: Items damaged due to misuse, improper installation, accidental damage, or unauthorised modifications.
- Incomplete Products: Products returned without essential original components or accessories, where their absence is attributable to the customer.
- Other Restricted Items: Products specifically identified as non-returnable on their product listings at the time of purchase.
These restrictions apply only where legally permissible and do not limit customer rights relating to defective, damaged, incorrect, or misdescribed goods.
If you have questions about the return eligibility of a specific product, please contact info@winixindia.in before initiating a return.
5. Exchange Policy
Winix India accepts eligible exchange requests subject to product availability, the reason for the exchange, and the applicable product conditions.
Customers may request an exchange in situations such as:
- Receiving an incorrect product or model.
- Receiving a defective or damaged product.
- Receiving an incomplete product.
- Other circumstances where an exchange is permitted under the applicable purchase terms or required by law.
To request an exchange, please contact info@winixindia.in with your order number, product information, and reason for the exchange.
Our customer support team will review the request and provide further instructions.
If the requested replacement product is unavailable, we will discuss an appropriate alternative or refund, where applicable.
6. Refund Policy
Once an eligible return has been received and inspected, where physical return is required, Winix India will review the refund request and notify you of its approval or rejection.
If your refund is approved:
- The refund will normally be initiated through the original payment method, where supported.
- Approved refunds will be initiated within [insert confirmed refund-processing timeframe].
- The time required for the amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
- Any applicable and legally permissible deductions will be explained to you.
- Refunds of shipping charges will depend on the reason for return, applicable purchase terms, and consumer protection laws.
If your refund has been approved but has not appeared within the communicated timeframe, please contact our customer support team.
Email: info@winixindia.in
Refunds will be processed in accordance with applicable payment regulations and Indian consumer protection laws.
7. Order Cancellation Policy
Customers who wish to cancel an order should contact Winix India as soon as possible.
Cancellation Before Dispatch
If your order has not yet been dispatched, you may request cancellation by emailing info@winixindia.in.
Please include your order number and registered contact details.
Our support team will review your request and confirm whether the order can be cancelled.
Where a prepaid order is validly cancelled, any applicable refund will be processed through the original payment method or another agreed method.
Cancellation After Dispatch
If your order has already been dispatched, cancellation may not be possible through the standard cancellation process.
Our customer support team will explain any available return or delivery refusal options based on the order status and applicable conditions.
Any cancellation-related charges must comply with applicable Indian consumer protection laws.
8. Return Shipping Charges
Return shipping charges depend on the reason for the return.
Change-of-Mind Returns
For eligible returns made because the customer no longer wants the product, return shipping costs may be the customer's responsibility, where this condition was disclosed before purchase and is legally permissible.
Damaged, Defective, or Incorrect Products
Where the return is necessary because the delivered product is damaged, defective, incorrect, or not as described, shipping arrangements and costs will be handled in accordance with applicable consumer protection laws.
Our support team will provide return shipping instructions and explain any applicable charges before the product is sent back.
9. Product Inspection and Verification
All returned products may undergo inspection and verification before a refund or exchange is approved.
Inspection may include checking:
- Product condition and functionality.
- Product model and serial number.
- Original packaging and accessories.
- Proof of purchase.
- The reported damage, defect, or other return reason.
If additional information is required, our customer support team will contact you.
For voluntary returns, refunds may be affected if a product has been damaged or handled beyond the conditions permitted by the return policy.
This process does not restrict statutory consumer rights.
10. Product Warranty
Winix India products may be covered by manufacturer or seller warranty terms, depending on the product model and category.
Warranty coverage and duration are governed by the applicable warranty information provided with the product or communicated at purchase.
For warranty-related assistance, customers should provide:
- Their purchase invoice or order confirmation.
- The product name and model number.
- The product serial number, where applicable.
- A description of the issue.
- Supporting photographs or videos, if requested.
For assistance with warranty claims, please contact info@winixindia.in.
Warranty services are separate from the 7-day voluntary return policy and do not limit rights available under applicable consumer protection laws.
11. Refund Delays and Payment Issues
If your refund has been approved but you have not received the amount:
- Check the bank account, card, or payment method used for the original purchase.
- Contact your bank or payment service provider to check the transaction status.
- Contact Winix India customer support if the refund remains outstanding beyond the communicated processing period.
Please provide your order number and refund details so our team can assist you.
Email: info@winixindia.in
12. Consumer Rights and Grievance Redressal
Winix India is committed to addressing customer concerns fairly and transparently.
Nothing in this policy limits the statutory rights available to consumers under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other applicable Indian laws.
If you have a complaint regarding a product, return, refund, cancellation, or exchange, please contact our customer support team.
Customer Support Email: info@winixindia.in
Grievance Officer: [Insert full name and designation]
Grievance Officer Contact: [Insert designated email address and phone number]
Consumer grievances will be acknowledged within 48 hours of receipt and addressed within one month, in accordance with applicable consumer protection requirements.
13. Changes to This Policy
Winix India may update or modify this policy from time to time to reflect changes in business operations, product offerings, or applicable legal requirements.
Any updates will be published on our official website:
Customers are encouraged to review this policy before purchasing.
Any changes will be applied in accordance with applicable law and will not retrospectively remove statutory consumer rights.
14. Contact Us
For questions regarding returns, refunds, cancellations, exchanges, defective products, or warranty-related concerns, please contact us.
Winix India
Website: https://winixindia.in/
Email: info@winixindia.in
Phone: +91 88852 41706
Office Address:
Sha Maknaji Veerchand,
Shop No. 4, Sr. 657, Gangadham Road,
Opposite Padmavati Fan,
Pune, Maharashtra – 411037, India.
When contacting us, please provide your order number, registered contact details, and a brief explanation of your concern.
At Winix India, we value your trust and aim to provide a transparent and reliable shopping experience with responsive customer support and after-sales assistance.
